February 2012 – Vol. 35 No. 2
General Management
Caring for the Community
2011 CUES Future Leader Linda Moulin’s strong work ethic has borne fruit.
Developing Young Leaders
Devin Selte’s work earned him the title of CUES’ 2011 Next Top Credit Union Exec.
Board
Paradise by the Dashboard Light
Spotlighting essential financial figures helps boards focus.
Implementing 701.4
Not so Scary After All
Best Practices: Value-Added Governance
Does your board have the necessary competencies to successfully ‘think big’?
Human Resources
HR in Brief
Top Interview Questions -- Social Media for Recruiting -- Gamification
Evolving Job Descriptions
As individual CUs and the industry change and grow so do staff positions.
Operations
Mobile Wallets
CU leaders work out when and how to make their moves.
On the Fast Track
Streamlining member onboarding with lessons learned from Bank Transfer Day.
Marketing
PURLs Power
Personalized URLs can be jewels in interactive marketing campaigns.
Zombies Attack Stagecoach …
… and other ways to capture members’ attention and build loan business.
In Every Issue
Nurturing the Next Generation
When CUES was formed 50 years ago, developing the next generation of credit union executives was no…
Management Network
New CEO Greets Members via YouTube -- Understand Your Leadership Style -- Should you Shop for a new…
New this Week
PR Insight: Don’t Forget Your Employees!
Implement an internal communication plan that works
PR Insight
PR Insight: Don’t Forget Your Employees!
Implement an internal communication plan that works
On Compliance
On Compliance: Email Retention Rules
Cloud computing can help credit unions navigate murky waters
Inside Marketing
Inside Marketing: Snarketing 2.0 Book Review
Ron Shevlin’s new book pulls no punches with today’s marketing ailments
CFO Focus
CFO Focus: Leveraging Branch Metrics
Don’t rely on industry averages or low-performing branches in your decision-making
Loan Zone
Loan Zone: Working with Realtors
Success strategies from best practice CUs
Teaching Smart Money Management
Teaching Smart Money Management: Top 2011 Columns
Here’s a list of popular columns from 2011. Revisit a favorite or check out one you missed.
Facility Solutions
Facility Solutions: The Best Project Partner
A look at the perks and pitfalls of architects, consultants, contractors and other options
HR Answers
HR Answers: Saturday Hours Poll
Credit union executives share their experiences with opening on Saturdays
NextGen Know-How
NextGen Know-How: Don’t Make Resolutions
Instead, change your habits in 2012 for greater work and life success
Insurance Matters
Insurance Matters: Winning Moves for 2012
How big and potentially painful are the problems with your CU’s insurance?
Tech Time
Tech Time: Jumping Ship?
7 ways to know if you’re using an ‘also-ran’ core product—plus strategies for effective sho…
CUES FYI
CUES FYI Jan. 31, 2012: Internet Banking Authentication 2012
CUES FYI Jan. 31, 2012: Internet Banking. On Compliance. Tech Time. Loan Zone. Maintaining Members.
CUES Business Lending Edge
CUES Business Lending Edge Winter 2011
Administering Member Business Loans -- Fine-Tune MBL Decision-Making -- Where is the Grass Greener?…
Cover Story
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February 2012 – Vol. 35 No. 2
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