Credit Union Management debuted its newest online-only column last week: “Insurance Matters.” The first column tackles employment practices liability insurance, with examples about some tricky situations. Read more, below.
Also read these other online-only columns: “Facility Solutions” (continuing the series about branch optimization) and “Inside Marketing” (about turning negative member feedback into something positive). And read about an up-and-coming credit union leader, all in this issue of CUES FYI.
Insurance Matters
Employment practices liability insurance tips and traps
Facility Solutions: Branch Network Optimization
Part seven in our series
Inside Marketing: Embrace the Negativity
Managing social media critical comments
Next Generation Leaders: Alexandra Rachey
Profiles of up-and-coming credit union employees
Credit Union Management Featured Article
Wellness Programs
Worth it, or a waste of time? While some in the HR field debate the usefulness of these initiatives, most credit unions find value in helping employees get healthy.
CUES, CUES Director and CUES Supplier members, as well as subscribers to Credit Union Management, can now access a complete digital version of the October issue by logging in at cumanagement.org, then clicking on the magazine image in the top bar. E-mail cues@cues.org for password help.
From Our Sponsor 
Four ‘First Steps’ for Boards to Follow When Setting Objectives for Executive Compensation
CUNA Mutual Group is a leading provider of financial services to credit unions, their members, and valued customers worldwide. As we celebrate 75 years of market commitment in 2010, CUNA Mutual's vision is unwavering: to be a trusted business partner who delivers service excellence with customer-focused products and market-driven innovation.
Member Benefit Section
Core Conversion Best Practices: Choosing to undertake a core processing conversion is one of the most difficult decisions a credit union can make. Determining when such a conversion is necessary, and then accomplishing it well, are two of the most challenging activities that will ever confront a credit union management team. Read more in this CUES Technology Edge article. (Password required; e-mail cues@cues.org for assistance.)
MyCUES: On this page on the new cues.org, CUES, CUES Director and CUES Supplier members can monitor industry news sources, communicate with peers and track their professional development.
Review all your member benefits here.
Blog: The #1 Obstacle to Sustained Excellence: What is your credit union bad at, purposely? If you say nothing, you might have a problem. “Organizations that drive excellence make hard-coded trade-offs between what they are downright bad at and what they excel at. If you do it right, choosing to be bad in one area can fund/enable an area of competitive advantage,” writes CUES Director of Professional Development Christopher Stevenson in this CUES Skybox blog post.
CUES Supplier Member Buyer’s Guide: Finding the right product, service or supplier to help meet your credit union's needs can be like searching for the right puzzle piece—you know the perfect fit is out there, but where? The vendors listed in the CUES Supplier Member Buyer’s Guide will help you solve your problems, meet your needs and provide better service to your members.
Connect with Your Peers without Leaving Your Desk
Meet with a small, like-minded group of peers without the cost of travel when you join CUES’ Premier Networking Groups. Using interactive Web conferencing, gather quarterly with colleagues from non-competing credit unions to participate in discussions led by industry experts, based on topics the group selects. Groups include: CEO, On Deck and NextGen. Get involved today.
Cool Web Site: Communities In Schools works within the public school system, determining student needs and establishing relationships with local businesses, social service agencies, health care providers, and parent and volunteer organizations to provide needed resources.
Member News:
Name Change: On Nov. 1, Mennonite Financial Federal Credit Union, Lancaster, Pa., is changing its name to Everence Financial Credit Union.
Honored: Mary Ellen Buckley, CSE, VP/branch operations with Westerly Community Credit Union, Westerly, R.I., won the Athena Award Thursday for her leadership in business and community service. The award honors an individual who assists women in realizing their full leadership potential. It is sponsored by the Greater Westerly-Pawcatuck Area Chamber of Commerce and Geraldine B. Cunningham Associates in Westerly.
CUES Supplier member Open Solutions Inc.® Glastonbury, Conn., was ranked no. 27 on the prestigious FinTech 100, an international listing of the top vertical technology vendors that derive more than one-third of their revenue from this industry, as named by American Banker, Bank Technology News and IDC Financial Insights.
University Federal Credit Union was recently named one of the Best Companies to Work for in Texas 2011. The awards program was created in 2006 and is a project of TEXAS MONTHLY, the Texas Association of Business, the Texas State Council of the Society for Human Resource Management and Best Companies Group.
New Position: Jacci Pothoof is the new president/CEO of North Central Area Credit Union, Grayling, Mich. She was previously executive vice president at the CU.
John Holt, formerly executive vice president at Dade County Federal Credit Union, Doral, Fla., is now president/CEO at Nutmeg State Federal Credit Union, Rocky Hill, Conn.
Community Involvement: A team of 20 employees from Chicago-based Alliant Credit Union recently participated in the 2010 Plane Pull to benefit Special Olympics Illinois, held at O’Hare International Airport. The “Alliant Advantage” team was one of nearly 30 teams from Chicago area public safety, service and business communities who pulled a 99-ton UPS airbus aircraft 20 feet in a tug-of-war style event. Alliant Credit Union Foundation donated money to Special Olympics on behalf of the credit union’s employee volunteers by paying their $50 Plane Pull registration fees totaling $1,000. Additionally, pledges were made by friends and family of several team members.
CAP COM Federal Credit Union and its charitable foundation donated nearly $40,000 and organized more than 470 walkers to support the fight against breast cancer at the Making Strides Against Breast Cancer walk in Albany, N.Y., on Oct. 17.
Read more—and submit your own--CUES member news here.
Discuss Topics that Matter Most to Directors
Cover important governance and economic issues, and develop your leadership skills—attend Directors Conference, Dec. 5-8, in Phoenix. Content is based on seven areas of governance education, so volunteers who attend will fulfill the NCUA recommendation to know their fiduciary responsibilities. Register now.
CUES Calendar
Webinar: How to Align Your Brand, PR, and Marketing
Nov. 3
10-11 a.m. Central time
CEO/Executive Team Network™
Nov. 7-10
Dallas
Free! Webinar: The Quarterly Slant: Technology News with a Twist (Corporate credit unions)
Nov. 9
1-2 p.m. Central time
Free! Webinar: Creating Increased Profitability Through Acting as
Our Members' Trusted Financial Advocate
Nov. 10
1-2 p.m. Central time
Webinar: Credit Card Portfolio Sales: The Good, Bad and Ugly
Dec. 2
1-2:30 p.m. Central time
Directors Conference
Dec. 5-8
Phoenix
ServiStar Users Group
Jan. 31-Feb.2
San Diego
CUES Director Strategy Seminar
Feb. 2-4
San Diego
CUES Symposium 2011: A CEO/Chairman Exchange
Feb. 6-10
Koloa Kauai, Hawaii
Check out all the upcoming CUES events.
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