May 2012 – Vol. 35 No. 5

General Management
- Time for Two (or More)
  According to CEOs who have done it, leading more than one CU requires good planning, and can be pro…
- Comparing Contracts
  How to manage existing commitments when your credit union merges.
Board
- Closed Door Meetings
  When and how boards should use executive sessions.
- Courting Success
  As in doubles tennis, boards must back up their team mate, the CEO.
Human Resources
- HR in Brief
  Employers Will Increase Social Media Outreach in 2012 -- Employers Worry About Scarcity of Talent -…
- Creating a Succession Plan That Works
  Prepare for the retiring workforce and promote from within.
Operations
- Channel Roadmap
  CUs’ overarching delivery strategies must reflect their underlying priorities.
- Relating Data
  More powerful analytic tools pinpoint which products to market to which members when.
Marketing
- Reading, Writing and Financial Literacy
  Two Oklahoma CUs partner to provide state-mandated financial literacy education to middle and high …
- Everything Old Is New Again
  Best practices in building affinity relationships.
In Every Issue
- Management Network May 2012
  Annual Meeting Payout Pays Off -- Get Strategic -- In Disaster, Go off Line to Stay Online -- Golde…
- Micro Marketing
  The tools for marketing on an individual level are the topic of an article in this issue’s Operat…

New this Week
- Inside Marketing: Working for Media Part 2
  Tactics, strategies and examples on how to get covered
- Facility Solutions: The Kaizen of Branching
  Continuously monitor—and improve—the performance of your physical locations
- CFO Focus: The New IRR Rule
  Be prepared to defend your ALM policy and program.
PR Insight
- PR Insight: Capitalizing on Facebook’s New Timeline
  Tips and tricks to improve your credit union’s presence on this popular social media platform
On Compliance
- On Compliance: Credit Card Agreements
  How CUs can respond to voluntary disclosure suggestions from the CFPB and CFSI
Inside Marketing
- Inside Marketing: Working for Media Part 2
  Tactics, strategies and examples on how to get covered
CFO Focus
- CFO Focus: The New IRR Rule
  Be prepared to defend your ALM policy and program.
Loan Zone
- Loan Zone: Portfolio Risk Analysis
  Automating the process provides one CU with real benefits
Teaching Smart Money Management
- Teaching Smart Money Management: Top 2011 Columns
  Here’s a list of popular columns from 2011. Revisit a favorite or check out one you missed.
Facility Solutions
- Facility Solutions: The Kaizen of Branching
  Continuously monitor—and improve—the performance of your physical locations
HR Answers
- HR Answers: Employee Recognition and Engagement
  According to survey, companies need to fine-tune their efforts
NextGen Know-How
- NextGen Know-How: Nine Strategies for Dealing With Change
  Change is dreaded, inevitable and necessary.
Insurance Matters
- Insurance Matters: An Insider’s Guide to General Liability
  Eight things to think about as you review your CU’s coverage
Tech Time
- Tech Time: Modernizing Check Processing
  How Tower FCU converted to teller capture and electronic cash letters

Cover Story

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